Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 9 a.m. to 5 p.m. EST.
Please have your order number ready when you contact us, we will be able to help you in a quicker and more effective way.
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Free Shipping On Orders Over $75+.
We do our best to ship all orders as quickly as possible. There will be exceptions, but in general, we will ship all orders within two business days. Our warehouse is closed on during the weekends.
Domestic Shipping Methods and Estimated Transit Times
We provide a flat $7 USD fee for all orders in the USA excluding USA Territory, Alaska, and Hawaii.
If you select 2-day shipping, there will be 1-day processing and 2 days for shipping. Please account for that when planning.
World Wide Shipping
Bottoms Out ships anywhere in the World using USPS. Please note import/duty fees are not included in the shipping costs.
Orders Placed Over the Weekend:
Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
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CALIFORNIA LAWS
California Civil Code Section § 1798.83 permits users of Bottoms Out Brand that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to Hello@BottomsOut.com.
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PAYMENTS
On BottomsOut.com you can securely pay by credit card, we accept the following cards: Visa, MasterCard, and American Express
We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer). All personal information is handled confidentially.
Placing your order authorizes BottomsOut.com to be able to charge the amount from your credit card account. You will not actually be charged until the goods have been dispatched. In order to avoid delays in checking your order information, when entering your card details please ensure correct spelling of your name, card number, validity and the security as displayed on your card.
Regarding MasterCard and VISA, the security code relates to the last 3 digits of the signature field on the back of the credit card. Regarding American Express, the 4-digit security code is located on the front of the card, to the right above the imprint of the card number.
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RETURNS
RETURNS
We want you to be happy with your purchase. If you are unsatisfied with your order, all eligible items can be returned for store credit within 14 days of the original purchase date. Once a return is started, please note that all tags must be attached, the packaging must be intact, and the product must be unused/unworn.
All shipping costs for returned merchandise are the sole responsibility of the customer; however, exceptions will be considered if the reason for the return is due to a technical or logistical error on the part of Bottoms Out.
All merchandise must be returned unused, unwashed, and in a condition for resale, which requires that it also be accompanied by the original hang tags. Additionally, a purchase receipt from BottomsOut.com is required. Once our warehouse is in receipt of your returned merchandise, they will process.
To return your item, please ship it via a trackable method such as UPS or Fedex to:
Bottoms Out Returns
37 WEST 37TH ST. NEW YORK, NY 10018. FL 10
EXCHANGES
If you would like to exchange an item, simply return the unwanted item for a refund and place a new order for the replacement item.
* PLEASE NOTE WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS, LIMITED DROPS, COLLABORATION CAPSULES, & ALL UNDERWEAR AND SOCKS PRODUCTS
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